The 1st Choice for recruitment
in Bedford, Milton Keynes, Huntingdon, Biggleswade and Northampton for over 30 years!
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Our Milton Keynes based client are looking for Webchat Advisors to join their team on a full time, permanent basis.
Position: Webchat Advisor
Hours: Monday to Friday, working between the hours of 7am and 7pm
Salary: £23,000 pa
The job will involve...
* Responding to a high volume of enquiries regarding products, events, qualifications and benefits
* Taking responsibility for the incoming enquiries, resolving them quickly or escalating when required
* Providing exceptional customer service on webchat (predominately) and other channels
* Identifying and sharing any services, events, rewards and benefits available to members
* Advocating the use of webchat and the online user experience within the team
* Supporting the development and training of the chatbots.
The Person will...
* Have proven experience of delivering exceptional customer service
* Possess experience of working with webchat/livechat services including chatbots.
* Possess a good standard of IT skills to include Word, Excel, CRM and databases
* Have excellent communication skills, both written and verbal
* Possess experience working in a multi-channel contact centre
* Experience with writing and editing content for multi-channels including the web.
* Be confident and able to work in a high pressure environment
* Have some experience of using Microsoft Dynamics CRM (beneficial)
* Have some experience of delivering projects in a matrix environment using Prince2 (beneficial)
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Registered Office: 8 St Loyes Street Bedford MK40 1EP
Co Registration No: 07972006
VAT Registration No: 476186512
Bedford (Head Office) - Tel: 01234 210025 Milton Keynes - Tel: 01908 695599 Biggleswade - Tel: 01767 316767 Huntingdon - Tel: 01480 459141 Northampton - Tel: 01604 212169