The 1st Choice for recruitment
in Bedford, Milton Keynes, Huntingdon, Biggleswade and Northampton for over 25 years!
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TECHNICAL SUPPORT COORDINATOR - HITCHIN
We are looking for an experienced Technical Coordinator, to provide technical solutions and support to internal and external customers on the application of a range of our products, by email, telephone and support training.
Roles and Responsibilities:
Advising customers and internal staff of the best technical solutions
Recommending the best product(s) to suit specific requirements
You will also be advising customers on installation and application problems, offering solutions to ensure high level of customer support is maintained.
Liaising with sales team and ensure that up to date technical specifications are available for all.
Providing training on products to internal and external sales teams and to customers upon request, and be able to tailor training to meet specific requirements.
Expected Skills and Experience:
We are looking for a candidate with excellent customer service skills, and a minimum of two years' work experience working in a sales/service/technical driven environment.
You will have exceptional communication skills, as the role has high interaction with both customers and colleagues, as well as, superb IT skills with experience of working on a CRM system and experience using CAD software. SAP experience is preferred.
While full product training will be provided, you will have the ability to maintain a technical and logical mind-set combined with an ability to learn quickly and be able to make informed decisions to suit customer needs. You will be a team player, have the courage to succeed and show commitment and enthusiasm to achieve results of a highest standard.
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Registered Office: 8 St Loyes Street Bedford MK40 1EP
Co Registration No: 07972006
VAT Registration No: 476186512
Bedford (Head Office) - Tel: 01234 210025 Milton Keynes - Tel: 01908 695599 Biggleswade - Tel: 01767 316767 Huntingdon - Tel: 01480 459141 Northampton - Tel: 01604 212169