The 1st Choice for recruitment
in Bedford, Milton Keynes, Huntingdon, Biggleswade and Northampton for over 30 years!
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We have an exciting opportunity for a Support Executive on a full time, FTC for our Milton Keynes based client.
As a member of the Overseas team, you will be responsible for providing a high level of support to overseas customers helping them to maximize their membership, ensuring the best possible service at all times.
Position: Support Executive - 12 Month FTC
Hours: Monday to Friday, 9am to 5.30pm
Salary: £22,000 per annum
The job will involve...
- Providing high quality support to Overseas customers enquiries
- Maintaining communication with a team of Telephone Account Managers, working closely to provide the customer with an excellent experience
- On-boarding new customers via the telephone after their registration
- Administering product orders, making them live on the website
- Ensuring details are displayed and updated promptly and accurately on request
- Liaising with customers and internal teams to resolve customer enquiries
- Attending and contributing to meetings, training or projects when required.
The Person will...
- Have experience or working within a similar environment
- Be a strong team player, building effective working relationships
- Have proven experience of providing proactive and personalised customer service.
- Be a driven and motivated individual
- Have the ability to manage expectations and build rapport with customers
- Possess a good eye for detail, working accurately at all times
- Be a strong communicator
- Be organized and thorough in their approach to work
- Have excellent IT skills to include Excel, Word and ticketing systems (ideally)
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Registered Office: 8 St Loyes Street Bedford MK40 1EP
Co Registration No: 07972006
VAT Registration No: 476186512
Bedford (Head Office) - Tel: 01234 210025 Milton Keynes - Tel: 01908 695599 Biggleswade - Tel: 01767 316767 Huntingdon - Tel: 01480 459141 Northampton - Tel: 01604 212169