The 1st Choice for recruitment
in Bedford, Milton Keynes, Huntingdon, Biggleswade and Northampton for over 30 years!
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We have an exciting opportunity to join a reputable Milton Keynes based client on a permanent basis.
As a Customer Training Executive you will offer valuable training, support and advice to customers helping them make the most of their accounts.
Position: Customer Training Executive
Hours: Monday to Friday, 9am to 5.30pm
Salary: £25,000 per annum
The job will involve...
- Delivering valuable training to customers, helping to maximise the value of services through outbound calls, conference calls and screen sharing
- Proactively build working relationships with Account Managers
- Offering customers a personalised, tailored service to improve interactions
- Offering guidance and assistance to customers when required
- Demonstrating a high level of product knowledge, systems and services to customers
- Taking responsibility of customer's needs, guiding them and utilising free tools
- Creating a positive impact with all customers, building great rapport
- Undertake any ad-hoc project work and provide feedback to key stakeholders.
The Person will...
- Have experience of making outbound calls to Customers (essential)
- Be confident and engaging on the telephone
- Be highly organized, managing own work load effectively
- Be self motivated with a drive to exceed targets
- Is comfortable delivering, receiving and acting on feedback whilst explaining reports ina simple yet effective way
- Have strong communications skills including listening well and demonstrating empathy
- Have experience of handling objections, whilst confidently questioning and challenging
- Be highly accurate with excellent attention to detail
- Have a high standard of IT skills to include Word, Excel, PowerPoint.
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Registered Office: 8 St Loyes Street Bedford MK40 1EP
Co Registration No: 07972006
VAT Registration No: 476186512
Bedford (Head Office) - Tel: 01234 210025 Milton Keynes - Tel: 01908 695599 Biggleswade - Tel: 01767 316767 Huntingdon - Tel: 01480 459141 Northampton - Tel: 01604 212169