The 1st Choice for recruitment
in Bedford, Milton Keynes, Huntingdon, Biggleswade and Northampton for over 30 years!
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Customer Support Assistant
£11.21 per hour
Temp to possible perm
This role is handling calls from customers and the successful candidate will need to be able to grasp some technical information.
Full training will be given however any experience of 1 st line support may be a distinct advantage.
Duties will include:
* Providing excellent customer support and advice to internal customers and key stakeholders
* Take ownership of job tickets and provide updates to the customer
* Assist the Team Leader with helpdesk work quality check improvements
* Input knowledge and feedback for process improvements
* Proactively engage with our internal customers to gather feedback on services and feed in to improvements plans
The successful candidate will need to demonstrate:
Excellent Interpersonal and communication skills
Ability to demonstrate a flexible and constructive attitude
Relationship building with team, colleagues, internal customers and external suppliers
Demonstrate assertiveness and use of initiative
Effective decision making
Ability to follow detailed and technical instruction
On offer is a fantastic working environment with a genuine employer of choice in the area.
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Registered Office: 8 St Loyes Street Bedford MK40 1EP
Co Registration No: 07972006
VAT Registration No: 476186512
Bedford (Head Office) - Tel: 01234 210025 Milton Keynes - Tel: 01908 695599 Biggleswade - Tel: 01767 316767 Huntingdon - Tel: 01480 459141 Northampton - Tel: 01604 212169