The 1st Choice for recruitment
in Bedford, Milton Keynes, Huntingdon, Biggleswade and Northampton for over 25 years!
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Our client is expanding their Customer Service team and is currently recruiting for a number of exciting Customer Support Advisor roles based in the Milton Keynes office, working within a fun and energetic team.
Within the role you will be part of a business critical team, delivering high quality customer service to the UK estate agency customers.
Position: Customer Support Advisor
Hours: Monday to Friday, 9am to 5.30pm
The job will involve...
* Investigating, diagnosing and resolving customer enquiries
* Providing email support on a day to day basis for customers
* Working closely with customers to assist with resolving issues
* Developing and maintaining an understanding of the systems, products and processes to effectively and efficiently handle customer enquiries
* Taking ownership of issues and managing the customers expectations, whilst ensuring issues are resolved in a timely manner
* Making changes to products and services, as requested by customers and account managers
* Recording accurate and up to date customer information from calls
The Person will...
* Challenge and question ideas in a fair way whilst providing solutions and options
* Possess drive working within a team, continually striving to be better
* Be passionate, energetic and self-motivated
* Have good time management skills with the ability to prioritise and manage own workload
* Enjoy interaction with customers and possess a great phone manner with a desire to help
* Possess clear, strong communication and listening skills
* Have the ability to stay calm under pressure
* Have empathy and consideration for customers
* Be accurate and methodical with excellent attention to detail
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Registered Office: 8 St Loyes Street Bedford MK40 1EP
Co Registration No: 07972006
VAT Registration No: 476186512
Bedford (Head Office) - Tel: 01234 210025 Milton Keynes - Tel: 01908 695599 Biggleswade - Tel: 01767 316767 Huntingdon - Tel: 01480 459141 Northampton - Tel: 01604 212169