The 1st Choice for recruitment
in Bedford, Milton Keynes, Huntingdon, Biggleswade and Northampton for over 30 years!
CLICK HERE to call your local office
Our Milton Keynes based client is looking for a Customer Success Executive to join them on a full time, permanent basis.
Position: Customer Success Executive
Hours: Monday to Friday, 9am to 5.30pm
Salary: £25,000 per annum
The job will involve...
- Helping customers to maximise the value of their membership through outbound phone calls, conference calls and screen sharing
- Contacting customers, helping them improve use of products and tools provided to benefit their business
- Offering guidance and assistance to customers regarding their memberships
- Sharing knowledge of products, reports and tools to find the best possible solution to customer issues
- Communicating with stakeholders to ensure customers receive a consistent service
- Creating a positive image to customers at all times
- Regularly sharing learnt outcomes with stakeholders
The Person will...
- Be confident, engaging and have the ability to build rapport with great listening skills
- Be highly organised and able to balance a challenging workload
- Be self-motivated, demonstrating a drive to exceed targets
- Be happy to have challenging conversations but also demonstrate empathy
- Genuinely care about helping customers and enjoy giving excellent service
- Have the ability to explain reporting and analysis in a clear way
- Be a logical thinker, solving problems quickly for customers
- Work proactively, take responsibility for own workload and work well in a team
- Have strong IT skills to include Word, Excel and PowerPoint
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Registered Office: 8 St Loyes Street Bedford MK40 1EP
Co Registration No: 07972006
VAT Registration No: 476186512
Bedford (Head Office) - Tel: 01234 210025 Milton Keynes - Tel: 01908 695599 Biggleswade - Tel: 01767 316767 Huntingdon - Tel: 01480 459141 Northampton - Tel: 01604 212169