The 1st Choice for recruitment
in Bedford, Milton Keynes, Huntingdon, Biggleswade and Northampton for over 25 years!
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Customer Specialist - Biggleswade - £21-23K - Fulltime
To strengthen our clients internal Sales Team we are looking to recruit an experienced Customer Specialist to start immediately. The key accountabilities include:
For this position you must have relevant experience, minimum 2 years in outbound and inbound calls, ideally (but not essential) within the construction or similar industry.
* Efficiently handling all incoming calls about services, orders and complaints, objections, request for quotations, questions on invoices, etc. by telephone, Web chats, mail, social media, etc.
* Deal with questions in a proactive way being mindful of the customer's perspective.
* Build strong relations with the customer by really understanding their needs / restrictions / future plans
* Provide accurate valid and complete information
* Transfer all technical questions and customers to the right colleagues
* Build value focused relationships with customers
* Working with customers, other disciplines and departments
Proactive 'commercial' sales by phone
* Follow up on Account Managers quotations and calls to customers
* Have the ability and willingness to find out what the customer wants and needs and to act accordingly, taking the organization's costs and benefits into account
* Direct sales/Lead gathering to smaller customer not visited by the Account Managers
Working with the Account Manager
* Making business and territory plans for specific markets and sharing customer related information with a clear division of tasks
* Regularly checking the Visit Reports to keep up to date with and understand the Account Manager plans
* Keeping visit reports up to date on any information shared by the customer in a timely manner
For a full and detailed job spec please upload you CV and apply for this position - we are hoping to interview quickly on this role. Great opportunity to start the new year!
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Registered Office: 8 St Loyes Street Bedford MK40 1EP
Co Registration No: 07972006
VAT Registration No: 476186512
Bedford (Head Office) - Tel: 01234 210025 Milton Keynes - Tel: 01908 695599 Biggleswade - Tel: 01767 316767 Huntingdon - Tel: 01480 459141 Northampton - Tel: 01604 212169