The 1st Choice for recruitment
in Bedford, Milton Keynes, Huntingdon, Biggleswade and Northampton for over 30 years!
CLICK HERE to call your local office
Customer Service Representative
£17,000 - £19,000 per annum, depending on experience.
37.5 hours per week, Monday - Friday.
Do you thrive in a Customer Service environment?
Are you a strong communicator with great interpersonal skills?
If yes, then this could be the next role for you.
As a Customer Service Representative you will be working as part of a team dedicated to the success of our client's customers and you will be committed to proactively and enthusiastically providing outstanding service at all times.
You will be responsible for:
* Responding to enquiries via phone, email or chat; following up on customer issues that have not been immediately resolved.
* Educate and guide customers on product functionality and value to increase the level of satisfaction.
* Creating and maintaining clear and accurate written documentation within the customer database.
* Upload files, build documents and place orders on to company website as per the customer product specification.
* Set priorities and make competent decisions based on the data at hand and be able to process the multiple aspects of issues and come to a resolution.
* Be highly customer focussed with excellent communication skills at all levels both written and verbally.
* Have previous experience in a customer service related environment.
* Have competent IT skills with proficient use of software systems (Salesforce) and working knowledge of the Microsoft Office suite and Adobe Acrobat Professional.
* Be able to make timely, prudent decisions based on available knowledge and data.
If this sounds like the job role for you - apply today!
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Registered Office: 8 St Loyes Street Bedford MK40 1EP
Co Registration No: 07972006
VAT Registration No: 476186512
Bedford (Head Office) - Tel: 01234 210025 Milton Keynes - Tel: 01908 695599 Biggleswade - Tel: 01767 316767 Huntingdon - Tel: 01480 459141 Northampton - Tel: 01604 212169