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Our Buckinghamshire based client is looking for a Customer Service Manager to manage the Customer Service team.
• To ensure the customer service team provide excellent customer service and adhere internal customer service KPI’s.
• Ensure all contacts and records are updated and maintained in our CRM portal.
• Produce weekly and monthly reports based on the department and team’s performance in line with company KPI’s and share with the Head of Customer Service.
• Support the Head of Customer Service in implementing change and launching projects.
• Attend management morning meetings daily and communicate updates, ideas and issues.
• Hold weekly one to ones with each individual customer service team member, reviewing their performance, providing feedback and reviewing progress on outstanding projects and tasks.
This opportunity would suit someone who has had some managerial experience and can demonstrate that they implemented processes and ran projects in the past, within a Customer Service environment.
Please note, if you do not receive a response within 5 days of CV submission, your CV has been unsuccessful on this occasion.
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1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Registered Office: 8 St Loyes Street Bedford MK40 1EP
Co Registration No: 07972006
VAT Registration No: 476186512
Bedford (Head Office) - Tel: 01234 210025 Milton Keynes - Tel: 01908 695599 Biggleswade - Tel: 01767 316767 Huntingdon - Tel: 01480 459141 Northampton - Tel: 01604 212169