The 1st Choice for recruitment
in Bedford, Milton Keynes, Huntingdon, Biggleswade and Northampton for over 25 years!
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Customer Service Advisor
To carry out all day-to-day activities regarding customers, subscriptions, and on-line products. To ensure all deadlines and priorities are met and focused.
- To process all orders and deal with all claims, address changes, and enquiries in an efficient and professional manner.
- To answer telephone calls both internal and external within three rings.
- To carry out all work with the utmost speed to ensure Departmental deadlines are achieved and maintained at all times with an eye for detail to ensure high service standards are achieved.
- To process a range of documents in accordance with standard procedures, ensuring completeness and accuracy.
- To maintain an accurate, live customer file to include customer/campaign codes to enable production of marketing reports, avoiding duplications, and ensuring correct address structuring.
- To answer all queries, claims and correspondence by telephone, fax, etc., as required to ensure orders are processed correctly.
- To continuously review established processes and procedures and advise on improvements and efficiency savings as required by the business.
- There will be a requirement to carry out any other duties as reasonably requested by their line manager.
- Ensure Health and Safety and Data Protection Act procedures are adhered to.
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Registered Office: 8 St Loyes Street Bedford MK40 1EP
Co Registration No: 07972006
VAT Registration No: 476186512
Bedford (Head Office) - Tel: 01234 210025 Milton Keynes - Tel: 01908 695599 Biggleswade - Tel: 01767 316767 Huntingdon - Tel: 01480 459141 Northampton - Tel: 01604 212169