The 1st Choice for recruitment
in Bedford, Milton Keynes, Huntingdon, Biggleswade and Northampton for over 25 years!
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We are looking for Customer Experience Representatives to join our leading maintenance management company in Milton Keynes on a temporary or permanent basis.
This role will provide call management to clients, reporting maintenance faults and providing administrative support, data review and evaluation alongside escalating contractor calls.
Position: Customer Experience Representative
Hours: 5 out of 7 days per week (5 Week rotating shift pattern)
Salary: £8.24 per hour
The job will involve...
- Handling incoming calls from Clients reporting maintenance faults and chasing outstanding maintenance faults
- Handling incoming calls from contractors, updating on outstanding maintenance calls
- Making outbound calls to Contractors assigning work orders and chasing updates on outstanding or current maintenance calls
- Making outbound calls to Clients to advise or update on the status of faults
- Completing any administrative tasks to support the operation when required
- Raising orders for of remedial and quoted work
- Escalating calls from Customers to senior staff
- Meeting and striving to exceed call quality KPIs
- Ensuring that every client receives first class customer service with every interaction.
The Person will...
- Have experience working within a fast paced Customer Service environment
- Have excellent communication skills and relationship management
- Have excellent customer service skills
- Possess excellent organizational and problem solving skills
- Be self-motivatated and have the ability to manage own workload
- Possess a good standard of IT skills
- Be a team player with a 'can do' attitude
- Have excellent attention to detail
- Possess a positive attitude in a changing environment.
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Registered Office: 8 St Loyes Street Bedford MK40 1EP
Co Registration No: 07972006
VAT Registration No: 476186512
Bedford (Head Office) - Tel: 01234 210025 Milton Keynes - Tel: 01908 695599 Biggleswade - Tel: 01767 316767 Huntingdon - Tel: 01480 459141 Northampton - Tel: 01604 212169