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in Bedford, Milton Keynes, Huntingdon, Biggleswade and Northampton for over 30 years!
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One of our family run businesses based in Milton Keynes is looking for a Customer Executive to join their small team on a full time, permanent basis.
You will provide support to multiple departments through proactive administration and effective communication with new and existing customers, the sales team and production.
Position: Customer Executive
Hours: Monday to Thursday, 8.30am to 5pm & Friday, 8.30am to 4pm
Salary: £18,000 to £20,000 per annum DOE
The job will involve...
* Answering customer queries through email, telephone and live chat services
* Ensuring all information is updated and maintained in the internal CRM system
* Processing orders through the online portal and promote use of portal to customers
* Creating sample orders for customers and inform the sales team of prospect enquiries
* Producing monthly reports and additional administrative support for the sales managers
* Sending images/data and pricing to internal and external customers
* Liaising with production teams to ensure stock is delivered to the customer's specification
* Creating promotion materials for customers and organising mail outs, whilst ensuring all needs are satisfied.
The Person will...
* Have experience of working within a similar role
* Be comfortable with upselling to existing customers and quoting.
* Possess effective written and verbal communication skills
* Have a good standard of IT skills to include Microsoft packages and in-house CRM systems
* Work well within a team but also on their own initiative
* Be proactive in their approach to work
* Have excellent attention to detail
* Have the ability to multitask and prioritise own work load.
* Some knowledge or interest within the automotive industry
* 3% Pension Contribution from Employer
* Holiday entitlement - 22 days plus8 bank hols
* After 3 years' service employees receive an additional day per year up to 25 days.
* Paid Xmas Party
* Regular social events paid by the company
* Free parking
* 4pm finish on a Friday
* Dress down Friday's
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Registered Office: 8 St Loyes Street Bedford MK40 1EP
Co Registration No: 07972006
VAT Registration No: 476186512
Bedford (Head Office) - Tel: 01234 210025 Milton Keynes - Tel: 01908 695599 Biggleswade - Tel: 01767 316767 Huntingdon - Tel: 01480 459141 Northampton - Tel: 01604 212169