The 1st Choice for recruitment
in Bedford, Milton Keynes, Huntingdon, Biggleswade and Northampton for over 30 years!
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Our Milton Keynes based client is looking for a Customer Care Agent to join their team on a FTC, full time basis until September 2020.
Position: Customer Care Agent
Hours: 37.5 hours per week, Monday to Friday between 8am and 6pm
Salary: £17,000 per annum
The job will involve...
- Processing orders, forms, applications and requests in a timely manner
- Ensuring relevant information is recorded accurately
- Managing own workload to meet customer care time frames
- Undertaking and responding promptly to all contact ensuring SLA'a are met
- Communicating effectively and maintain good working relationships with all departments
- Supporting team members to ensure a sense of accountability
- Providing feedback on the effectiveness of the customer care process
- Answering general customer queries via phone calls and emails
The Person will...
- Have had some experience within an customer service environment (desirable)
- Possess a good standard of education, including Mathematics and English
- Will possess a good standard of IT skills
- Possess excellent written and oral communication skills
- Work well within a team and on own initiative
- Have excellent listening skills
- Possess a positive and 'can do' attitude to their work
Please note that successful applicants will be required to undergo a CTC Home Office check due to the nature of the role.
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Registered Office: 8 St Loyes Street Bedford MK40 1EP
Co Registration No: 07972006
VAT Registration No: 476186512
Bedford (Head Office) - Tel: 01234 210025 Milton Keynes - Tel: 01908 695599 Biggleswade - Tel: 01767 316767 Huntingdon - Tel: 01480 459141 Northampton - Tel: 01604 212169