The 1st Choice for recruitment
in Bedford, Milton Keynes, Huntingdon, Biggleswade and Northampton for over 25 years!
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Conference and Banqueting Manager
To ensure excellent customer care which at all times and provide support for all departments to ensure our guests receive total customer satisfaction. To oversee the day to day operations all while providing key guidelines and procedures to give the team the responsibility and skills to carry out the best customer service for our guests. To be responsible on the day for successful F&B service for the Restaurant and bar, also banquets, weddings, celebrations.
Duties and Responsibilities:
* To manage your direct reports and their teams, ensuring they are engaged and have a focus on performance standards and customer care.
* To be fully engaged during peak service times across the center and ensure services are running in line with customer requirements.
* To provide hands on leadership to the operational team as well as being the responsible manager for the Centre in the absence of the Centre Manager and Deputy.
* Assist the F&B supervisor in maintaining accurate stock counts of all relevant items.
* To manage staffing costs and ensure that accurate records are kept of basic hours, overtime, absenteeism, sickness and holidays and informed to Payroll.
* To create and capitalize on opportunities for sales leads.
* To identify and recommend costed improvements in the services offered to enhance our guests' stay.
* To liaise with all departments during 10:30am and 3pm handover meetings of any changes to the days business.
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Registered Office: 8 St Loyes Street Bedford MK40 1EP
Co Registration No: 07972006
VAT Registration No: 476186512
Bedford (Head Office) - Tel: 01234 210025 Milton Keynes - Tel: 01908 695599 Biggleswade - Tel: 01767 316767 Huntingdon - Tel: 01480 459141 Northampton - Tel: 01604 212169