The 1st Choice for recruitment
in Bedford, Milton Keynes, Huntingdon, Biggleswade and Northampton for over 30 years!
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Team Member - Call Handling
Our Client is recruiting for a team member to support our call handling.
Roles and Responsibilities:
* This is a reactive role, where you will be taking calls from our customers and logging them onto our system to arrange an Engineer Call-Out.
* You will be required to give excellent customer service to all customers and liaise with corresponding branches to solve breakdown queries in a timely manner.
* As well as queries by phone you will also have to respond to customer enquiries via email.
* Other administration duties may include, contacting customers for purchase order numbers to ensure we can bill correctly, invoicing and constant communication with our 7 service branches to ensure customer satisfaction.
Expected Skills and Experience:
* We are looking for a candidate who is passionate about customer service.
* You will be an experienced Call Handler who is confident dealing with high volumes in a demanding environment.
* You will have a superb telephone manner and excellent communication skills, both written and verbal.
* Experience of meeting KPI's would be an advantage.
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Registered Office: 8 St Loyes Street Bedford MK40 1EP
Co Registration No: 07972006
VAT Registration No: 476186512
Bedford (Head Office) - Tel: 01234 210025 Milton Keynes - Tel: 01908 695599 Biggleswade - Tel: 01767 316767 Huntingdon - Tel: 01480 459141 Northampton - Tel: 01604 212169