The 1st Choice for recruitment
in Bedford, Milton Keynes, Huntingdon, Biggleswade and Northampton for over 25 years!
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1 st Line IT Support Analyst
Do you have proven experience within a helpdesk/support position?
On offer is an opportunity to join a long-established organisation that has continued to expand and evolve. At the heart of their company is a belief in Progressive Leadership and Valuing Employees; and they provide a multitude of platforms and opportunities to support their team members in being the best versions of themselves.
As a 1st Line IT Analyst, your duties will include:
* Being the first point of contact for the IT Service Desk - gathering/following up information, if required;
* Correctly prioritising incoming incidents and requests; escalating matters to the 2nd Line Team, as needed;
* Responding to requests for technical assistance by phone, email and face-to-face, whilst updating the IT system;
* Tracking issues to resolution, updating the internal knowledgebase and/or communicating learnings to the relevant business units and IT Team;
* Preparing and maintaining IT hardware, including; desktops, laptops, iPads, iPhones and other mobile devices; and
* Installing approved software, as required.
* Have proven experience within a helpdesk/support position.
* Have a full UK driving licence (preferable but not essential).
* Have excellent customer focus with great communication skills.
If you would like to learn more about this role please call us on our Huntingdon Office number for more information or alternatively email your CV for consideration.
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Registered Office: 8 St Loyes Street Bedford MK40 1EP
Co Registration No: 07972006
VAT Registration No: 476186512
Bedford (Head Office) - Tel: 01234 210025 Milton Keynes - Tel: 01908 695599 Biggleswade - Tel: 01767 316767 Huntingdon - Tel: 01480 459141 Northampton - Tel: 01604 212169