The 1st Choice for recruitment
in Bedford, Milton Keynes, Huntingdon, Biggleswade and Northampton for over 25 years!
CLICK HERE to call your local office
Our client is seeking a Customer Service Representative to join their team.
You will be working as part of a dedicated and motivated team delivering success to customers through a superior customer experience. Your role is to help build loyalty and lasting relationships with customers through your passion and empathy for our products and service.
Other key responsibilities include:
* Being able to deliver an excellent service to customers.
* Booking jobs onto the internal systems and assess if they are ready to be processed to the next stage.
* Interpreting client instructions to a high level.
* Tracking jobs through each stage of the process through to completion and delivery.
* Quality checking, ensuring that the quality of work is of the standard required by the customer.
* Providing first line support to customers using the online ordering system.
* Resolving customer issues and handling customer enquiries.
The successful candidate must:
* Have preferably 2+ years previous experience within in a customer success driven role communicating via phone, email and chat.
* Have excellent communication skills, both written and verbal with internal colleagues and external customers.
* Have good IT skills and be able to pick up and learn new IT systems quickly and repeatedly follow strict workflow processes
* Have excellent attention to detail and competent data entry skills.
If you feel that you meet the above requirements, we would like to hear from you.
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Registered Office: 8 St Loyes Street Bedford MK40 1EP
Co Registration No: 07972006
VAT Registration No: 476186512
Bedford (Head Office) - Tel: 01234 210025 Milton Keynes - Tel: 01908 695599 Biggleswade - Tel: 01767 316767 Huntingdon - Tel: 01480 459141 Northampton - Tel: 01604 212169